Career Opportunities

Note: Preferred Experience:

• 3+ years of consulting
• 5+ years of life insurance industry experience
• 5+ years of experience as a Senior Project Manager/Scrum Master in a software development environment
• 7-10 years of project/program management experience, successfully managing multiple concurrent projects from initiation through production roll out with PMP and Scrum Master certifications

This role requires a flexible, experienced delivery leader who can successfully operate in a bimodal environment, supporting both Agile and traditional SDLC projects, as needed.

The Senior Project Manager / Scrum Master is responsible for managing and facilitating the planning, design, development, testing, implementation, and customer onboarding for cross functional, high profile projects and programs that support MIB’s strategic goals and objectives. This role must be able to partner closely with business stakeholders to ensure alignment between business objectives, technology solutions, and delivery execution. Experience in delivering technological initiatives within the life insurance is preferred.

This role represents the PMO and serves as a trusted partner across the organization.

Skills & Competencies

• Highly organized, detail oriented, and process driven delivery leader with a strong ability to manage complexity across multiple concurrent initiatives
• Excellent verbal, written, and interpersonal communication skills, with the ability to clearly convey progress, risks, dependencies, and outcomes to technical and non technical stakeholders
• Proven ability to partner closely with business leaders and stakeholders to ensure alignment on scope, priorities, outcomes, and delivery expectations
• Strong problem solving, critical thinking, and decision making skills, with the ability to navigate ambiguity and drive solutions forward
• Demonstrated experience operating in hybrid and bimodal delivery environments, supporting both Agile and traditional SDLC projects
• Deep understanding of the Software Development Lifecycle (SDLC) and modern software development practices
• Strong working knowledge of Agile methodologies and frameworks, including Scrum and Kanban
• Demonstrated ability to facilitate Agile ceremonies, coach teams, and promote continuous improvement and increasing Agile maturity
• Experience leveraging delivery metrics and dashboards (e.g., burndown, velocity, throughput) to drive transparency and informed decision making
• Proven team builder with strong facilitation, leadership, and conflict resolution skills
• Ability to influence without authority and build trust across cross functional teams and senior leadership
• Strong experience managing delivery risks, cross team dependencies, and mitigation strategies
• Experience managing project financials, including forecasting, budget tracking, and variance reporting
• Ability to support organizational change and stakeholder adoption through effective communication and delivery readiness
• Experience delivering solutions in regulated or compliance driven environments, with attention to governance and auditability
• Proficient in Microsoft Office products, including Word, Excel, and PowerPoint
• Experience with Atlassian tools such as Jira, Confluence, and Tempo is highly desirable

Certifications

• PMP (Project Management Professional) – strongly desired
• Scrum Master certification (CSM or equivalent) – strongly desired

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Represent the PMO and serve as a trusted partner to the business and technology organizations
• Demonstrated ability to act as a strategic partner to the business, ensuring alignment between business strategy, product vision, and execution delivery.
• Collaborate with business line/product owners, team members and key stakeholders to support successful delivery
• Apply project management principles and Agile practices to ensure projects are delivered on time and within budget
• Communicate progress, risks, and dependencies clearly and proactively to business and leadership stakeholders
• Facilitate project and Agile ceremonies to ensure transparency, alignment, and accountability
• Provide weekly and monthly project status reports to the PMO and organization
• Present project updates and represent the project team in company Town Halls and Steering Committee meetings
• Ensure project compliance with MIB policies, procedures, and governance standards
• Assist the PMO in maintaining and improving MIB project management and SDLC policies and procedures
• Contribute to ongoing process improvement initiatives, including enhancements to SDLC processes, templates, and tools
• Participate and effectively contributes in a team environment, in accordance with MIB’s Core Values - Think Like a Client; Act Like an Owner; & Make a Difference!

What Success Looks Like

• Projects are delivered predictably, on time, and within budget
• Agile teams demonstrate continuous improvement and increasing maturity
• Stakeholders have clear visibility into progress, risks, and outcomes

Minimum Qualifications & Requirements

Education

• Bachelor’s degree required, preferably in an information technology or related field

Experience

• 7–10 years of project/program management experience, successfully managing multiple concurrent projects from initiation through production rollout
• 5+ years of experience serving as a Senior Project Manager/Scrum Master in a software development environment
• 3+ years of consulting, preferred
• 5+ years of experience in the life insurance industry, preferred

Apply with Linkedin

Do you have 10+ years of underwriting experience in life and/or disability insurance industry? 

If so, this role may be for you:

The Director, Underwriting Innovation role is a senior underwriting and product subject matter expert who drives member adoption, product optimization, and revenue growth across MIB solutions. This role serves as a key voice of the customer, translating underwriting expertise and member insights into practical workflows, data‑driven enhancements, and new product opportunities. This role also partners closely with Sales, Product, Development, and Marketing teams to ensure solutions align with real‑world underwriting and operational needs across the insurance lifecycle. The ideal candidate brings deep underwriting expertise, strong executive presence, and a passion for innovation, collaboration, continuous improvement, and a strong attention to detail.

Key Responsibilities

Member & Market Engagement

• Serve as an underwriting subject matter expert supporting sales efforts, client meetings, and member engagements, including demonstrations and solution positioning.
• Customize and support sales and marketing materials, training, and thought‑leadership activities.
• Represent MIB at industry events, webinars, and member forums.
• Act as a trusted advisor to senor underwriting, operations, and/or innovation leaders at client organizations.
• Communicate complex underwriting and data concepts clearly to technical and non-technical audiences.

Product & Innovation Enablement

• Partner with Product Management and development teams to inform product enhancements, workflow efficiency, and innovation priorities.
• Provide underwriting expertise to support data interpretation, rule development, and evaluation of new data sources, suppliers, and partnerships.
• Contribute underwriting insights to roadmap planning and go-to-market strategies.
• Ensure new and enhanced offerings align with industry practices and member needs.

Client Adoption & Enablement

• Develop and deliver training for members and internal teams to drive effective product adoption.
• Support member onboarding, workflow integration, and ongoing optimization.
• Act as a senior resource for complex underwriting, rules, and data interpretation questions.
• Partner with internal teams to support successful client outcomes and long-term adoption.
• Identify common adoption challenges and recommend scalable solutions.

Insights & Market Intelligence

• Analyze member and industry data to identify trends, growth opportunities, and new use cases.
• Collect and synthesize member feedback to inform product strategy and enhancements.
• Contribute competitive and market intelligence to support strategic planning.
• Monitor emerging underwriting trends, data usage, and technology advancements.

Industry & Relationship Management

• Build and maintain strong relationships with key stakeholders across underwriting, operations, claims, actuarial, and technology functions.
• Represent MIB as a trusted underwriting and innovation leader with members and industry partners.

Qualifications

• Bachelor’s degree required.
• 10+ years of underwriting experience in life and/or disability insurance.
• Deep understanding of underwriting workflows, insurance operations, data usage, and rule engines.
• Strong communication, presentation, and collaboration skills with experience engaging senior internal and external stakeholders.
• Experience supporting product innovation, member engagement, or client‑facing initiatives preferred.
• Industry designations (e.g., CLU, ChFC, FALU, FLMI) a plus.
• Preferred Qualifications:
• Experience working with data-driven or technology-enabled insurance solutions.
• Demonstrated ability to influence without direct authority in a cross-functional environment.
• Comfort operating in a fast-evolving, innovative-focused organization.
• Participate and effectively contributes in a team environment, in accordance with MIB’s Core Values - Think Like a Client; Act Like an Owner; & Make a Difference!

Additional Information

• Travel required for member meetings and industry events.
• Responsible for safeguarding confidential information and complying with MIB security standards.
• Role scope may evolve based on business needs.

Apply with LinkedIn

About APEXA 

APEXA began with a bold vision: to digitally connect the Life Insurance industry by simplifying and standardizing contracting and compliance for Advisors, MGAs, and Carriers. We've achieved that vision through unparalleled collaboration — bringing together expert MGAs, Carriers, compliance professionals, service providers, Advisors, and a top-tier development team dedicated to innovation and excellence. 

This role is completely remote.

Position Overview 

We’re looking for a hands-on Principal Software Developer with a strong background in full-stack development, technical leadership, and solution architecture. This role is ideal for someone who is passionate about clean code, test-driven development, and delivering high-quality, scalable software. You’ll thrive in our team if you’re a great communicator, a collaborative problem-solver, and someone who learns quickly and takes ownership of their work. 

Key Responsibilities 

• Design, develop, test, and maintain high-quality software components aligned with MIB’s architecture and standards
• Drive performance tuning and ensure security best practices are followed 
• Translate business requirements into reliable, scalable software solutions 
• Contribute to project planning with accurate effort and time estimates
• Participate in code reviews and mentor other developers
• Continuously improve processes, productivity, and quality across the development lifecycle
• Provide ongoing support for internal and external users 
• Collaborate with technical and business stakeholders across the organization 
• Participate in ongoing skill development aligned with company objectives
• Comply with security, compliance, and disaster recovery standards 

Required Qualifications 

• 10+ years of experience developing web applications 
• 10+ years of experience with C#, ASP.NET MVC, HTML, CSS, JavaScript 
• 10+ years of experience with MS SQL Server, T-SQL, and database optimization 
• 7+ years of experience with modern front-end frameworks (Ember, React, Angular, or Vue) 
• 7+ years of experience with programming constructs such as multithreading, dependency injection, and performance optimization 
• Strong grasp of software fundamentals: data structures, algorithms, design patterns 
• Experience with unit testing, integration testing, and TDD 
• Proven track record of building secure, scalable, and maintainable applications 

Preferred Experience 

• Hands-on experience with Ember.js (preferably v2.9.0) 
• SignalR integration 
• API development using REST, SOAP, WCF 
• Cloud experience with AWS or Azure DevOps 
• Experience in the Insurance Industry 

Education 

• Bachelor's degree in Computer Science, Engineering, or equivalent experience 

What We Offer 

• Competitive compensation 
• Comprehensive benefits package 
• Employer-matched RRSP contributions 
• A mission-driven culture aligned with MIB’s Core Values:
  • Think Like a Client 
  • Act Like an Owner 
  • Make a Difference 

APEXA a commencé avec une vision audacieuse de connecter numériquement le secteur de l’assurance vie afin de simplifier et de normaliser la mise sous contrat et la vérification de la conformité des conseillers, des agents généraux et des assureurs. Et c’est ce que nous avons fait. 

Nos efforts ne peuvent être décrits que comme l’apogée de la collaboration. Nous avons formé une équipe d’experts constituée d’agents généraux, d’assureurs, de professionnels de la conformité du secteur, de prestataires de services réputés, de conseillers, de promoteurs de premier plan ainsi qu’une équipe APEXA inégalée, qui vise l’excellence durable. 

Nous sommes à la recherche de spécialistes bilingues de soutien aux conseillers de talent (contrat de 12 à 18 mois) pour rejoindre notre équipe et nous aider à offrir les meilleures expériences à nos clients. 

Ce poste est entièrement en télétravail.

Description de poste 

Vous cherchez une occasion passionnante de vous joindre à une communauté technique dynamique et avant-gardiste? En tant que spécialiste bilingue de soutien aux conseillers, vous êtes responsable du soutien technique de première ligne, du dépannage et de la résolution des problèmes auprès des clients afin qu’ils aient une agréable expérience d’utilisateur et soient toujours satisfaits. Notre équipe d’assistance n’est pas un simple « service d’assistance »; nous nous efforçons de comprendre notre communauté de clients et sommes fiers d’être des partenaires et des conseillers de confiance pour celle-ci. 

Notre équipe d’assistance est composée d’analystes qui excellent dans la résolution des problèmes des clients, qu’il s’agisse de leur fournir de simples instructions ou de résoudre des problèmes complexes nécessitant une pensée critique approfondie et des solutions innovantes. Vous gérerez les communications entrantes par le téléphone, le système de gestion des bons de travail JIRA et les courriels. Vous animerez des séances sur Zoom avec partage d’écran pour soutenir le dépannage. 

À ce poste, vous agirez en tant qu’ambassadeur de la marque axée sur le client, et mettrez en application la mission, la vision et les valeurs d’APEXA dans toutes les interactions avec notre communauté de clients. Vous serez en première ligne pour nos clients, où vous fournirez des solutions à leurs problèmes et à ceux des utilisateurs de la plateforme APEXA. En tant que premier point de contact pour nos clients les plus précieux, vous jouez un rôle essentiel dans la réussite globale de notre plateforme. 

Responsabilités 

• Fournir un soutien exceptionnel aux utilisateurs finaux en français et en anglais. 
• Aider les clients à résoudre les problèmes courants en proposant des solutions utiles et opportunes. 
• Répondre aux demandes d’assistance des clients par courriel, en ligne et par téléphone. 
• Prioriser les problèmes du service d’assistance à la clientèle et les résoudre, et fournir des détails concis aux équipes internes et aux clients. 
• Analyser chaque problème pour en trouver la cause profonde et le résoudre, ou trouver des solutions ou processus de rechange, et transmettre sur recommandation aux experts en la matière les problèmes qui dépassent son domaine d’expertise. 
• Saisir les détails des demandes d’assistance dans le système de gestion des bons de travail d’APEXA. 
• S’assurer que les problèmes soumis par les clients au moyen de bons de travail sont résolus avec précision, de manière professionnelle et dans le respect des accords de niveau de service. 
• Faciliter les relations entre les différentes équipes internes et les partenaires afin de renforcer nos partenariats avec les clients. 
• Fournir des instructions et de la documentation au client pour assurer que le processus approprié est compris et respecté. 

Exigences 

• Minimum d’une année d’expérience dans un poste de soutien technique similaire 
• Connaissance et expérience du secteur de l’assurance vie Connaissance des processus de mise sous contrat ou expérience dans le soutien des conseillers en assurance vie, un atout 
• Excellentes compétences en matière d’analyse, de dépannage et de résolution de problèmes, combinées à la capacité de résoudre rapidement les problèmes 
• Pensée critique – capacité à résoudre des problèmes uniques sans s’appuyer sur des solutions toutes faites 
• Gestion de la charge de travail afin d’en assurer l’exécution complète et la satisfaction des clients 
• Compétences exceptionnelles en matière de communication professionnelle – orale et écrite en français et anglais 
• Esprit axé sur le service à la clientèle et sens du travail d’équipe, de la collaboration, de la souplesse et de l’initiative 
• Autonomie avec un besoin minimum de supervision 
• Évidence d’une pensée stratégique et d’une réalisation de manière tactique, en assurant un niveau élevé et constant de satisfaction des clients 
• Capacité à interagir efficacement avec des utilisateurs ayant ou non des connaissances techniques 
• Souplesse pour travailler des quarts sur rotation entre 8 h à 20 h 
• Télétravail dans un environnement sécurisé (visites occasionnelles au bureau

Démontrer son adhésion aux valeurs fondamentales de MIB à travers ses comportements, ses actions et ses résultats: 

• Penser dans l'intérêt du client 
• Agir en propriétaire 
• Faire une réelle différence 

Bilingual Advisor Support Specialist 

APEXA began with a bold vision to digitally connect the life insurance industry to simplify and standardize contracting and compliance verification for advisors, general agents and insurers. And that's what we did. 

Our efforts can only be described as the pinnacle of collaboration. We have assembled an expert team of general agents, insurers, industry compliance professionals, reputable service providers, advisors, leading promoters and an unparalleled APEXA team committed to enduring excellence. 

We are looking for a Bilingual Advisor Support Specialist for a 12-18 month contract to join our team and help us deliver the best experiences to our clients. 

This role is fully-remote

Job Description 

Looking for an exciting opportunity to join a vibrant and forward-thinking technical community? As a Bilingual Advisor Support Specialist, you are responsible for front-line technical support, troubleshooting, and troubleshooting with customers so that they have a pleasant user experience and are always satisfied. Our support team is not just a "help desk"; we strive to understand our client community and pride ourselves on being trusted partners and advisors to them. 

Our support team is made up of analysts who excel at solving customers' problems, whether it's providing simple instructions or solving complex problems that require deep critical thinking and innovative solutions. You will manage incoming communications over the phone, JIRA work order management system, and emails. You will host Zoom sessions with screen sharing to support troubleshooting. 

In this role, you will act as a customer-focused brand ambassador, and apply APEXA's mission, vision, and values in all interactions with our client community. You will be on the front line for our customers, where you will provide solutions to their problems and those of APEXA platform users. As the first point of contact for our most valuable customers, you play a critical role in the overall success of our platform. 

Responsibilities 

• Provide exceptional support to end users in both English and French. 
• Help customers solve common problems by proposing useful and timely solutions. 
• Respond to customer support requests by email, online, and by phone. 
• Prioritize and resolve customer support issues and provide concise details to internal teams and customers. 
• Analyze each problem to find the root cause and resolve it, or find alternative solutions or processes, and refer issues beyond their area of expertise to subject matter. 
• Enter support request details into APEXA's work order management system. 
• Ensure that issues submitted by customers through work orders are resolved accurately, professionally, and in compliance with service level agreements. 
• Facilitate relationships between different internal teams and partners to strengthen our partnerships with customers. 
• Provide instructions and documentation to the client to ensure that the appropriate process is understood and followed. 
• Work cohesively in a team of support specialists, engaging and supporting one another. 

Requirements 

• Minimum of one year of experience in a similar technical support position 
• Knowledge and experience of the life insurance industry Knowledge of contracting processes or experience in supporting life insurance advisors is an asset 
• Excellent analytical, troubleshooting, and problem-solving skills, combined with the ability to quickly resolve issues 
• Workload management to ensure complete execution and customer satisfaction 
• Exceptional professional communication skills – oral and written in both French and English 
• Customer service mindset and sense of teamwork, collaboration, flexibility and initiative 
• Autonomy with a minimum need for supervision 
• Evidence of strategic thinking and implementation in a tactical way, ensuring a high and constant level of customer satisfaction 
• Ability to interact effectively with users with and without technical knowledge 
• Flexibility to work shifts on rotation between 8 a.m. and 8 p.m. 
• Telework in a secure environment (occasional visits for in-person meetings) 
• Other duties as may be deemed necessary by Management 

Alignment with MIB’s Core Values in behaviors, actions, and results: 

• Think Like a Client 
• Act Like an Owner 
• Make a Difference 

While we have been around for more than 100 years, we are continually evolving to meet the industry’s changing needs. On the one hand, we are an established and well-respected company, dedicated to setting the standard for the industry. On the other hand, our work environment feels like a startup—entrepreneurial, mission-driven, and focused on quickly and efficiently bringing new services to market.

Culture

We are proud that MIB is one-of-a-kind in the insurance market—a member consortium
with associate shareholders. And we believe how we conduct ourselves is as important as the work we perform on behalf of our clients. We value integrity, excellence, innovation, and agility.

We are committed to providing a safe and healthy working environment and conduct pre-employment drug testing and background checks.

We know that how we conduct ourselves is as important as the work we perform on behalf of our clients. Our core values drive how we conduct ourselves as individuals, teams, departments and as an organization overall.

Think Like a Client

• Anticipate Needs – listen, respond & communicate proactively
• Exceed Expectations – go above and beyond
• Deliver Added Value – in everything you do

Act Like an Owner

• Think Strategically – focus on long-term benefits
• Be Fiscally Responsible – spend $/resources like it’s your own
• Own Results – be passionate, innovative, agile & resilient

Make a Difference

• In Your Work – be accountable for your attitude, effort and results
• With Your Teammates – be kind, collaborative & encouraging
• In Your Communities – embrace our mission to protect families

MIB provides competitive wages, equity, opportunities for incentives, and comprehensive total rewards as a leader in the market.

Our Total Rewards include, but are not limited to, the following benefits*:

• Medical, Dental, Vision and Rx plans 
• Variable incentive compensation plans
• Stock options
• 401(k) Retirement Savings plan with a 50% match up to 6% and a 3% non-elective contribution 
• Flexible Spending Accounts 
• Basic Life Insurance and AD&D up to 2 times base salary with supplemental options
• Short-Term & Long-Term Disability 
• Long-Term Care 
• Employee Assistance Program (EAP) 
• Auto/Home, Legal Services, Pet and Identity Theft insurance plans 
• Paid time off including vacation (3 weeks) and holidays

*Subject to change

We provide several professional development opportunities including, but not limited to:

• Continuous, on-line, self-service training platform for all associates
• Leadership Institute development program 
• Insurance industry training
• Technical/subject matter expert (SME) training and knowledge
• Development in various career fields
• Tuition reimbursement program 
• Sponsorship of professional certification exams 

We are committed to a policy of equal opportunity, without regard to race, gender, gender identity, age, religion, national origin, disability, marital status, sexual orientation, veteran status or other legally protected status, for all persons, based solely on an individual's qualifications and fitness. MIB's policy regarding equal employment opportunity applies to all aspects of employment, including, but not limited to, recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, termination, and social, educational and recreational programs.