Career Opportunities

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Paperless Solutions Group (PSG), an MIB Group Holdings company has an immediate opportunity for a Business Analyst. This role is responsible for deriving and interpreting business requirements for electronic forms and underwriting guidelines. The position requires regular interaction with customers and internal stakeholders to clarify, document, and implement the forms and guidelines using proprietary tools developed by PSG/MIB. We are looking for an individual who is flexible and dedicated with a strong ability to learn complex systems and execute with confidence.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

Education: BS/BA

Experience: At least 5 years’ experience as a Business Analyst and/or working with business rules engines

Skills:

• Outstanding verbal and written communications skills.
• Ability to work independently with little management supervision
• Excellent technical problem solving and analytical skills; abstract thinking

Technical Skills with use of Standard Business and Business Analysis Tools

• Microsoft Office (Excel, Word, Visio, PowerPoint, Access)
• Collaboration/Document Management (Jira, Confluence, SharePoint, or similar)
• Able to understand and generate conditional decision logic

GENERAL DUTIES AND RESPONSIBILITIES:

• Interpret business requirements from artifacts generated by customers, including product manuals, PDF documents, spreadsheets, examples of desired outputs, and informal requests via email, phone, or video conferencing.
• Fill in the gaps by asking the right questions to ensure requirements are accurate and complete
• Apply prior experience and examples from previously completed projects to streamline the requirements gathering process.
• Utilize MIB’s proprietary tools, including a conditional logic rules engine, to enter requirements into our automated systems for electronic forms and underwriting.
• Find and interpret requirements previously entered into our tools by other BAs, in order to understand them before making further changes, or to explain current behavior to customers and other stakeholders.

Alignment with MIB’s Core Values in behaviors, actions, and results:

• Think Like a Client
• Act Like an Owner
• Make a Difference

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REMOTE PRINCIPAL SOFTWARE ENGINEERING OPPORTUNITY

POSITION SUMMARY: Join a progressive development organization that is bringing innovation to the life insurance industry. If you enjoy exploring new technologies and are looking to participate in transformative software development, then we want to talk to you. The ideal candidate is a hands-on full stack engineer with experience in developing performant user-friendly software systems. You should embody a passion for continuous improvement and test-driven development. We are looking for someone who demonstrates excellent communication skills, is a great collaborator, has strong analytical skills, and learns from setbacks and is accountable for success.

EDUCATION / SKILLS and EXPERIENCE:

Education: B.S. in Computer Science required or a combination of equivalent educational experience

Skills and Experience:

• A minimum of 5 - 8 years’ experience in software development
• Extensive Java Development experience and object oriented development knowledge
• Experience in test and task automation in an agile development environment, utilizing rapid development techniques and DevOps
• Experience or knowledge of micro-services and other service oriented architectures and design methodologies (like BDD/DDD)
• Full stack development experience
• Experience turning requirements into software design specifications
• Understand prioritization and balance own work without guidance
• Participate in code reviews
• Proficiency developing and troubleshooting complex software systems that run in mixed-environments including Linux, Unix and/or Windows
• Clear communications (oral and written) and willing team player

ENVIRONMENT SKILLS:

• Experience with Java, functional programming, XML, XSLT, JDBC, ORMs, thread-safe programming;
• Experience with UI frameworks like Angular, React as well as JavaScript, etc.
• Experience with testing frameworks such as JUnit, Mockito
• Experience working with DevOps and build automation tools like Docker/Docker Swarm, Gradle, Gitlab, Jenkins, Artifactory etc.
• Experience with queue technologies like RabbitMQ
• Experience with relational databases such as PostgreSQL,
• Experience with building APIs and services using REST, SOAP, etc.
• Experience with scripting languages like Python, Shell, etc.
• Experience with developing software on various Operating Systems like Linux, Unix, Windows
• Experience with application servers such as NGINX, Tomcat
• Experience or Knowledge of cloud technologies such as AWS
• Experience working in an agile environment

GENERAL DUTIES AND RESPONSIBILITIES:

• Analyze, design, code, test, debug, maintain, and document software components in accordance with MIB’s software architecture and software development processes
• Participate in application performance tuning
• Ensure developed applications adhere to MIB security model / policies
• Ensure that deliverables meet the project requirements, including timely delivery and quality (reliability, performance, and maintainability)
• Contribute to the creation of project schedules by providing estimates related to effort, duration, and completion of assigned tasks
• Adhere to MIB’s processes for change / configuration management
• Find innovative ways to improve quality and productivity
• Provide ongoing technical support for external / internal users of software components
• Participate and effectively contributes in a team environment, in accordance with MIB’s Core Values
• Communicate effectively with other MIB technical units as well as business stakeholders to facilitate the development process to ensure the attainment of MIB corporate goals
• Participate in a skills growth path to promote achievement of corporate goals as recommended by the Department Manager
• Comply with all applicable and departmental software policies, standards, and practices including all standards relating to Security and Disaster Recovery

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REMOTE OPPORTUNITY

POSITION SUMMARY: Join a dynamic development organization that brings innovation to the life insurance industry. If you enjoy exploring new technologies, building prototypes and extending our automation framework capabilities by leveraging AWS cloud technologies and industry standard tools, then we want to talk to you. The ideal candidate is a hands-on software developer in test with extensive experience in developing scalable automation frameworks using a DEVOPS approach. Strong, firsthand java coding expertise and experience with CI and automation frameworks will differentiate you from other candidates. Exposure to micro-services and other service driven architectures will empower you to contribute quickly to testing and automation activities. Agile experience is a must. You should embody a passion for continuous improvement and test-driven/behavior-driven development. We’re looking for someone who demonstrates good communication skills, is a great collaborator, handles responsibility and failure well, has strong analytical skills, and enjoys learning.

EDUCATION / SKILLS and EXPERIENCE:

Education: Bachelor's degree; Master’s degree is a plus – Information Technology concentration a plus

Skills and Experience:

• 5+ years of Java coding experience, good Object Oriented designs and software design patterns knowledge
• 5+ years of hands-on Quality Assurance Engineer experience covering a broad scope of business, technologies and software development disciplines
• Very knowledgeable in APIs both REST JSON and SOAP XML
• Experience in Selenium automation is required including usage of BDD frameworks such as Cucumber
• Hands-on API testing using frameworks such as REST Assured or Karate
• Hands on knowledge of Jenkins administration, Jenkins Pipelines creation, Gradle, Maven, Docker, Artifactory
• Knowledgeable with builds and branching models using GIT
• Well versed Agile/DEVOPS practitioner
• Experience in performance tests using JMeter is a plus
• Knowledge and experience with AWS is a plus
• Experience with Unit Test frameworks and code coverage measurement toolset
• Implemented and used ghosting and mocking frameworks

ENVIRONMENT SKILLS:

• Java, XML, XSLT, REST, JSON, SQL, web development technologies
• DevOps and build automation tools like Docker, Gradle, Gitlab, Jenkins, Artifactory, etc.
• Testing frameworks such as Junit, Selenium, Cucumber, JMeter, Gatling
• Jira, Confluence, qTest, Elastic/Kibana
• Scripting languages like Groovy, Shell, etc.
• Windows / Linux
• AWS

GENERAL DUTIES AND RESPONSIBILITIES:

• Maintains and continuously improve easy to use, easy to maintain and easy to evolve automation frameworks for API and UI tests
• Designs, builds and implements a brand new Data Quality framework using industry standards
• Implements and maintains Jenkins CI/CD pipelines including the full spectrum of automated tests from Unit and integration/component level tests to business level System tests
• Partner with Operations and Systems teams to build out MIB’s log aggregation solution using Elastic, Kibana and Jenkins
• Supports transition to AWS of existing automation frameworks and automate any remaining manual step
• Manages, maintains and improves performance test framework and toolset
• Document and present at a regular timeframe the framework and changes/updates in the framework to all the stakeholders (DEV, QA, Operation).
• Owns the documentation and communication around automation frameworks
• Manages the automation backlog and involves cross-functional players from the IT organization aligned with QA strategic goals and objectives.
• Mentor/coach associates and teams towards automation practices
• Proactively seek out and grow partnerships across all MIB IT functional groups and business stakeholders
• Ensures for Quality Assurance involvement and representation at all the ‘right’ steps in the software development lifecycle process.
• Contributes to improving the software development and maintenance process and contributes to the creation of policies and procedures for maintaining organization-wide reusable assets.
• Participates in requirements capture and reviews of requirements specifications that lead to the implementation, testing, and deployment of software systems, applications, and components.
• Participates in the reviews of the technical architecture of major components.

Alignment with MIB’s Core Values in behaviors, actions, and results:

• Think Like a Client
• Act Like an Owner
• Make a Difference

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This remote position is responsible for the analysis, design, implementation, testing and maintenance of high quality software components.

EDUCATION / SKILLS and EXPERIENCE:

Education: B.S. in Computer Science or the equivalent

Skills and Experience:

• 5+ years of Java (backend) and JavaScript (frontend) development experience
• Experience working in teams of 3 or more developers
• Full stack development experience desired. Individual positions may require more experience in a particular area.
• Capable of producing deliverables with minimal assistance and supervision
• Clear communications skills (both oral and written) and willing team player

ENVIRONMENT SKILLS:

• Experience with Java, servlets, XML, JDBC
• Experience with web development technologies such as JavaScript, jQuery, TypeScript, React
• Experience with databases such as MySQL, DB2, Postgres
• Experience with building APIs and services using REST, SOAP, etc.
• Experience with developing software on various Operating Systems like Linux, Unix, Windows
• Experience with application servers such as Tomcat
• Experience with secure software development principles (e.g., OWASP Top 10)

GENERAL DUTIES AND RESPONSIBILITIES:

• Analyze, design, code, test, debug, maintain, and document software components in accordance with MIB’s software architecture and software development processes
• Participate in application performance tuning
• Ensure developed applications adhere to MIB security model / policies
• Participate in code reviews of developed software artifacts
• Ensure that deliverables meet the project requirements, including timely delivery and quality (reliability, performance, and maintainability)
• Contribute to the creation of project schedules by providing estimates related to effort, duration, and completion of assigned tasks
• Adhere to MIB’s processes for change / configuration management
• Provide ongoing technical support for external / internal users of software components
• Participate and effectively contribute in a team environment, in accordance with MIB’s Core Values

Alignment with MIB’s Core Values in behaviors, actions, and results:

• Think Like a Client
• Act Like an Owner
• Make a Difference

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POSITION SUMMARY: This leadership position is responsible for the overall ownership and all operational workflows of multiple products and projects impacting both current and new service offerings. An extensive knowledge of the health & life insurance industry is critical including but not limited to underwriting, operations, B2B systems, claims, new businesses, and customer service. This role requires strong collaboration and communication with both internal and external stakeholders in various disciplines across the enterprise along with external business partners. Successful candidates must demonstrate analytical / critical thinking with a strong process and results-orientation.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Education: BS / BA degree required; advanced degree preferred.
• Experience: 8+ years of insurance industry experience with a background in life & health insurance
• Certifications: Insurance industry background required with certifications to include: (CLU, ChFC, FALU, FLMI)
• Skills: Excellent operational capabilities with strong written, verbal and presentation communication skills

GENERAL DUTIES AND RESPONSIBILITIES:

Principal Accountabilities:

• Responsible for designing, implementing, and owning an effective operational platform including New Product Development focused on driving growth via structure, optimizing synergies, collaboration, performance, and overall operational excellence.
• Work in concert with the COO, executive leadership team, and key stakeholders to drive and execute our growth & revenue strategy by enhancing the Code & In-Force businesses by diversifying our products and services – adding value to the insurance industry.
• Implement programs that command operational efficiency, transparent delivery roadmap, improved time-to-market, proper resource allocation, effective data utilization, strong client management, best practices, performance metrics & oversight.
• Hire, engage and retain top talent for our business segments, operations and administration teams.
• Champion and leverage data sources such as the voice of customer, insights, analytics and customer journey mapping to fully understand our customers’ experience.
• Drive positive customer experiences that create shared success and added value
• Partner with all internal stakeholders to champion strategy and product development efforts that increases our customers' value
• Act as a Customer Experience “thought leader” driven through market research keeping aligned with industry norms.
• Responsible for overseeing Pre- and Post-Sale activities (e.g., onboarding, support, services, adoption, advocacy, retention.) and outcomes (e.g., renewals, up-sell) while collaborating with appropriate team members to drive overall product ownership including Member Engagement.
• Ensure internal operations, administration and disclosure functions are focused on efficiency, improved automation, and scale.
• Identify new trends and potential products with the use of data and connects opportunities with member companies.
• Introduces and monitors KPIs and other tools to ensure a proactive approach to ensure operational excellence.
• Coordinate closely with Product Management and cross-functional teams, to bring new concepts to the market efficiently.
• Influence all levels of the organization to continuously improve by monitoring performance, steadily raising expectations and adjusting the organization and business processes to achieve results.

SKILLS AND REQUIREMENTS:

• Experience in a senior leadership position in the insurance industry with a focus on underwriting, operations, administration, or customer experience.
• Proven track record of executing change effectively across strategy and people by creating processes that enable the team to scale and deliver tangible business benefits.
• Proficient in building and leading customer-facing teams.
• Good understanding and passion for B2B technologies and processes.
• Demonstrable competency in strategic planning and business development.
• Outstanding organizational and leadership abilities.
• Aptitude in critical & strategic decision-making and problem-solving.
• Working knowledge of data analysis and performance/operations metrics.
• Actively participates with insurance industry organizations as appropriate.
• Attends industry meetings to network and search for new business development opportunities.
• Strong interpersonal, consultative skills, including experience leading a major change management initiative.

PREFERRED SKILLS:

• Underwriting background (life & health products), with a knowledge of MIB general rules and coding practices
• Background in the Life & Health industry either with a carrier, distributor, or Fintech/Insurtech, organization
• Experience working in an entrepreneurial, high-growth environment
• Experience with SaaS products, services, and solutions
• Strong leadership skills and team building skills, along with the ability to work effectively in a matrix environment

Alignment with MIB’s Core Values in behaviors, actions, and results:

• Think Like a Client
• Act Like an Owner
• Make a Difference

While we have been around for more than 100 years, we are continually evolving to meet the industry’s changing needs. On the one hand, we are an established and well-respected company, dedicated to setting the standard for the industry. On the other hand, our work environment feels like a startup—entrepreneurial, mission-driven, and focused on quickly and efficiently bringing new services to market.

Culture

We are proud that MIB is one-of-a-kind in the insurance market—member-owned consortium, with associate shareholders. And we believe how we conduct ourselves is as important as the work we perform on behalf of our clients. We value integrity, excellence, innovation, and agility.

We are committed to providing a safe and healthy working environment and conduct pre-employment drug testing and background checks.

We know that how we conduct ourselves is as important as the work we perform on behalf of our clients. Our core values drive how we conduct ourselves as individuals, teams, departments and as an organization overall.

Think Like a Client

• Anticipate Needs – listen, respond & communicate proactively
• Exceed Expectations – go above and beyond
• Deliver Added Value – in everything you do

Act Like an Owner

• Think Strategically – focus on long-term benefits
• Be Fiscally Responsible – spend $/resources like it’s your own
• Own Results – be passionate, innovative, agile & resilient

Make a Difference

• In Your Work – be accountable for your attitude, effort and results
• With Your Teammates – be kind, collaborative & encouraging
• In Your Communities – embrace our mission to protect families

MIB provides competitive wages, equity, opportunities for incentives, and comprehensive total rewards as a leader in the market.

Our Total Rewards include, but are not limited to, the following benefits*:

• Medical, Dental, Vision and Rx plans 
• Variable incentive compensation plans
• Stock options
• 401(k) Retirement Savings plan with a 50% match up to 6% and a 3% non-elective contribution 
• Flexible Spending Accounts 
• Basic Life Insurance and AD&D up to 2 times base salary with supplemental options
• Short-Term & Long-Term Disability 
• Long-Term Care 
• Employee Assistance Program (EAP) 
• Auto/Home, Legal Services, Pet and Identity Theft insurance plans 
• Paid time off including vacation (3 weeks) and holidays

*Subject to change

We provide several professional development opportunities including, but not limited to:

• Continuous, on-line, self-service training platform for all associates
• Leadership Institute development program 
• Insurance industry training
• Technical/subject matter expert (SME) training and knowledge
• Development in various career fields
• Tuition reimbursement program 
• Sponsorship of professional certification exams 

We are committed to a policy of equal opportunity, without regard to race, gender, gender identity, age, religion, national origin, disability, marital status, sexual orientation, veteran status or other legally protected status, for all persons, based solely on an individual's qualifications and fitness. MIB's policy regarding equal employment opportunity applies to all aspects of employment, including, but not limited to, recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, termination, and social, educational and recreational programs.